Everything Your Practice Needs to Win New Patients
Collect more leads, convert them to patients, and turn them into lifetime loyal fans with SparkConnect’s powerful CRM and sales and marketing automation.
I’m interested in Marketing Automation for
Marketing Automation is no longer nice to have, it is essential.
Acquiring new patients and retaining the ones you have is your goal, but how do you manage your efforts and do it as efficiently as possible?
SparkConnect Marketing automation solves this problem. It’s designed to allow you to market on multiple channels more effectively and automate repetitive tasks, book more appointments, and market to your patients to continue to keep them engaged with your practice.
Turn prospects into customers
Marketing automation serves prospects with relevant and useful information via 2-way text and email until they are ready to buy. Done well, this custom designed, curated content results in increased lead conversion rates and much lower cost per lead. Watch the results roll in!
Book More Consultations
Appointment calendar links which integrate with your EMR system makes quick booking a breeze.
Revenue Tracking
Tracking your daily sales and ROI helps you make smart business decisions.
Get Reviews
Automated text and email Google review requests get you more online reviews and help build your reputation and SEO status.
Those gold stars are critical for your success. Statistics show that over 90 percent of customers read reviews before visiting a business, and if a business has more than nine current reviews, they earn 52% more revenue than the average. If a business has more than 25 current reviews that increases to 108%!
Retain Your Patients
Keep your patients coming back for more! SparkConnect’s loyalty and rewards program increases patient retention and recurring revenue. Automatically share your monthly promotions with your entire patient database.
Campaign Dashboard
Campaign
Dashboard
No guesswork here! Get 24/7 transparency and visibility into how your campaign is performing. Everything you need to know in one place.
Spark Loyalty &
Rewards Program
Rewards
Program
You’ve worked so hard to attract and win new patients, but what are you doing to retain them and keep them coming back to your office? Offering a patient loyalty program is an effective way to increase patient retention and revenue for your practice.
What is patient retention?
Patient retention is the practice of increasing a business’s repeat customer rate and extracting additional value from those customers. The goal of customer retention is to ensure a customer makes repeat purchases, is satisfied with a company’s services, and does not go elsewhere for those services.
Why is patient retention important?
You want to ensure the patients you worked so hard to acquire stay with you, have a great customer experience, and continue to get value from your services.
Focusing on patient retention
has many benefits:
Higher Average Visit Value
A high customer retention rate means your patients/customers trust you. That means Increased profits.
Longtime patients/customers are more willing to branch out and try other products or services from a practice they trust. Higher customer satisfaction increases your profits.
Increased Referrals
Loyal patients are more likely to refer your practice to their friends and family and bring you new business.
Cost-Effective
It is more cost-effective to retain your patients than to acquire new ones. In fact, it is 7X more expensive to acquire new patients than to keep existing ones.
How does it work?
Let us help you implement a robust and effective patient retention program.
Step 1
Choose from one of the following packages:
Loyalty Package
Members will receive 2 email /text blasts per month we predermine with you to promote a service, treatment, product, or event of your choosing.
Loyalty + Rewards Package
In addition to the Loyalty Package, the Rewards Program will include special offers to patients upon reaching specific milestones after visits to your office. This package will also have access to the Rewards Dashboard for member monitoring, call tracking and recording and office visits.
Step 2
Get Your Patients Opted-In
Easily upload your patient list and send out your first promotion to get your patients to Opt-in. New patients visiting your office can easily join your Loyalty Program by simply scanning the QR code included in the professionally designed display you will receive digitally in our Welcome Package. The Welcome package includes sign-up/check-in table tent displays, personalized social media ads, branded website banner, and takeaway rewards business cards.
Step 3
Choose An Additional Services
You will also have the choice of add-ons to give the program a more personalized experience, such as:
Payment Processing
Payments can be made and collected through the creation and integration of a Stripe account
Online Booking & EMR/CRM Integration
Appointments can be made through SparkConnect utilizing your current EMR or CRM platform
Automated Google Reviews
Customized review requests to be sent to all current and potential patients
Additional Email & Text Blasts
The choice of additional promotional text and emails based on desired promotions
Step 4
Monitor Your Program with in the Member Dashboard
Gain complete insight to how your Rewards Program is performing through the member dashboard. Track membership count, new vs. recurring visitors, check-Ins and learn where your members heard about you. This data will help you better understand your audience and give them a positive experience.
Capture, Track & Manage 100% of Leads
Capture, Track
& Manage
100% of Leads
SparkConnect automatically captures 100% of phone and digital inquiries and manages those leads right away.
AUTOMATED EMAIL AND
TEXT MESSAGE MARKETING
Incoming leads are automatically contacted via email and text message to keep patients engaged and provide your team time to jump in and take over the conversion process. Put your marketing on autopilot today!
TWO-WAY TEXT MESSAGING
Quickly and easily communicate with potential patients through text messaging. Increase response rates by replying in real time via conversations, appointment reminders and confirmations.
CALL RECORDING AND TRACKING
Measure phone call conversions from your digital campaigns. Call recording makes it easy to qualify leads, coach your staff, and improve customer service.
SEAMLESS APPOINTMENT BOOKING
Online booking is convenient for you and your patients to book appointments and reduce ‘No Shows’. With SparkConnect’s Appointment Scheduling Calendar Links, you can increase your appointments and provide patients with rescheduling links for effective client retention.
REVENUE TRACKING
Instantly monitor and track revenue through SparkConnect’s automated marketing campaigns right within the dashboard. It’s that easy!
AUTOMATED GOOGLE REVIEWS
Get more reviews, build your online reputation, and boost your rankings on Google with our automated text and email review requests. Never miss a review again with SparkConnect’s all-in-one reputation management tool!
LEAD TRACKING AND REPORTING
Capture, track, and manage 100% of leads. Get a clear picture of where your leads are coming from and which are converting.
CUSTOMIZED LEAD NURTURING CAMPAIGNS
SparkConnect launches a series of procedure-specific customized campaign content to nurture each lead in your campaign. Our team of expert writers and graphic designers work to get more clients through your door!
LOYALTY AND REWARDS PROGRAM
Increase loyalty & revenue! Keep your patients coming back by sending text and email blasts to promote new services and exclusive offers to your patients.
